UPDATED: AUGUST 2021
I was actually thinking of making this comparison back then but I often have forgotten. And I feel like, it’s not the right time yet. Fast forward, now that I think about it, I came to the conclusion that this has to be the right time. Not because I have an issue with Shopee as of this writing. Curious? I will tell you about my experience. But for now, this post needs to be done. (Haha).
In some countries particularly the United States, online shopping has been implemented and it actually worked quite well. With such big names like Amazon of US and Alibaba of China, these are legit testimonies of how a one-man force became the world’s richest billionaire in the persona of Jeff Bezos of Amazon. But of course, there will be online shopping horror stories and failures. I believed it’s actually happening but just a few isolated cases. Regardless of whether you are in the first world or third world countries, these incidents are evident.
Through social media alone, one can easily post his sentiment against a normal person, a celebrity, or a corporation. It might a hassle for the opposing end but on a regular basis, it helps a lot so people can be easily informed of any anomalies and fraudulent acts.
Okay, I know for a fact that there are advantages and disadvantages to the use of social media. But this article intends to give light about the posts, and reviews of this online shopping fiasco. Those are legit, guys. It’s not meant to degrade or tarnish anyone’s reputation. Online shopping fails are failures. Period. They’re not hoaxed. It’s not made up stories unless either of the party has had pending criminal records or convicted with a related crime.
Legit Online Shopping Failures
I tried to search a hashtag in Instagram #onlineshoppingfail and yep, the telltales of unhappy, dissatisfied, and morbid online shoppers. Their excitement that turned into a disaster. It’s actually happening and as a consumer, this is an issue we need to addressed and stopped. Exposing scammers, fake items, failed delivery and failed products are important. Yea, I get it! You got the money, so what? This is for ordinary people who worked their ass off just to save that amount. Just as the world has had their fair share of online shopping horrors, the Philippines is no exemption.
Instagram – #onlineshoppingfail
She looks so devastated.😤 It’s for her wedding.
Online Shopping In The Philippines
The rise of online shopping in the Philippines flourished in recent years. Two of the giant online shopping companies in the Philippines are battling it out for the online shopping supremacy. To start off, Lazada is one of the actual pioneers of the online shopping industry. Thanks to this company, the online shopping industry had shown potential and Filipinos are just as busy and hardworking as our international neighbors. Reigned for 3 years until the existence of Shopee came head to head against Lazada. For your information, both Lazada and Shopee are primarily a Singapore-based e-commerce platform.
Launched in 2012, Lazada is the number-one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada has 155,000 sellers and 3,000 brands serving 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data and service solutions. With 300 million SKUs available, Lazada offers the widest range of products in categories from consumer electronics to household goods, toys, fashion, sports equipment, and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care, and hassle-free returns through its own first and last-mile delivery arm supported by approximately 100 logistics partners. Lazada Group is majority-owned by Alibaba Group Holding Limited (NYSE: BABA). HERE
Shopee is a Singaporean e-commerce platform headquartered under the Sea Group (previously known as Garena), which was founded in 2009 by Forrest Li. Shopee first launched in Singapore in 2015, and since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. It serves users in Southeast Asia and Taiwan to buy and sell products online. Due to the mobile and social element built within the concept, Shopee was described as one of the “5 disruptive e-commerce startups we saw in 2015” by Tech In Asia. HERE
|Type of site||Subsidiary|
|Founded||2015; 4 years ago|
|Headquarters||5 Science Park Drive, Shopee Building, Singapore 118265|
|Parent||Sea Limited (NYSE: SE)|
Products: Lazada Vs Shopee
Lazada has its own share of product lines. Being ahead of the online shopping industry in the Philippines compared to Shopee, they have a robust selection of both generic and branded items through LazMall or Lazada Mall. These branded items are also offering discounts where some are Lazada’s exclusive deals.
That being said, having some of the branded names in the industry is a one-point feat against its competitor. However, not everyone came to these online shops to look for branded names. Despite that those are legit brands, it also reflects the prices of their items. Believe it or not, most of the shoppers aren’t even interested in these branded items.
Some are sellers that venture into online business. These sellers bring their products under Lazada or Shopee. So technically, these two companies are just mediums benefitting from these sellers’ products.
Now, what’s the edge of Shopee against Lazada? Despite that Lazada came out first and they have branded items under their belt, Shopee has managed to exceed the number of products that Lazada is selling. That was their greatest feat considering that they are younger than Lazada.
They don’t have specific categories for branded items but Shopee has legit sellers that also offer branded items. It just so happened that the categories of Shopee are more generic, unorganized and they don’t have dedicated stores for branded items, unlike Lazada. They have Celebrity Club, but I wouldn’t consider it as brands but it’s more of a celebrity endorsing or celebrity own product selling. It may be also because Shopee might have a loose business system and they just accept any sellers.
Unlike Lazada who probably has stricter guidelines limiting the same products. And just as I previously mentioned, the online shopper’s generally don’t care about the brand as long as they liked it and the product isn’t so bad.
Price: Lazada Vs Shopee
This is probably the major determining factor for some. But honestly, the prices of both Lazada and Shopee are almost the same or the marginal difference is too small to notice the difference. Unless if it’s a branded item. And the real reason is, it’s upon the sellers’ discretion of the amount they will incur. Lazada and Shopee don’t care about how these sellers are making their price list. However, there is a major factor why despite their prices are the same, yet, in terms of overall pricing one company doesn’t make the cut.
Overall Pricing Winner: Lazada
Shipping and Delivery: Lazada Vs Shopee
This is the major factor why Lazada stood out as the overall pricing winner. Why? Because of the delivery charge. These two don’t offer the same delivery charge. It’s worth noting that the base price of the products of these two are almost the same, and it’s solely dependent on the seller’s pricing. However, Shopee charges more than Lazada. The minimum delivery charge of Lazada is 50php compared to Shopee’s 100php minimum. So, despite that, the base product prices are the same, as a consumer which will you prefer? Of course, I would choose the low delivery charge any time of the day.
The delivery schedule is almost the same. But somehow, Lazada could make it by 2 days depending on the product you ordered. I’m saying this out of the experience.
Edited: It has been a year since I wrote this article and there has been a great change when it comes to the shipping fees. Lazada removed their based-line shipping fee of P50. It will now depend on the weight of the product the same as what Shopee does.
Quality: Lazada Vs Shopee
This is something sort of a case to case basis if there are irregularities. Since most of their generic products are made from China, so you wouldn’t expect more or more disappointment. I am not against China products btw, as I do have products that I am using that are shipped from China. Just a clarification. There are incidents that even in countries like the United States and China have failed in the product quality of their items.
Service: Lazada Vs Shopee
This is now about the part I mentioned earlier. I experienced bad service thrice in Shopee that I never experienced in Lazada. It’s about missing items. I can definitely justify this based on my personal experiences that sellers in Shopee are twice as bad as in Lazada. And they suck in service as much as the sellers in Lazada. As of this writing, I have an on-going dispute case against one of Shopee’s seller in China. The bad part is, I am their regular customer. The Shopee is handling it professionally but still, bad service is a bad service. I don’t tolerate bad service.
I added something that I just encountered recently with Lazada when I opened an online store. This is not about the product but more of its service feature. This is only meh so don’t take this against Lazada. I’m not the type of getting calls randomly just to promote their seller hub. So, I hate it when Lazada will call me numerous times to announce something new or if they have promotions ahead of time. That is good for some seller, but I don’t personally like it. It’s just similar to going to a mall and this sales clerk keeps on bugging me. I will approach them if I need something.
If you are waiting for an important call, say job interviews, business-related calls ore meetings, you wouldn’t want a random number popping up in your screen and realizing it’s just the Lazada customer service. On the business side, that is marketing. but like I said for me it isn’t. Maybe Lazada should push for email marketing campaigns which they do while Shopee RARELY to never do, instead of calling the person. Or they should ask ahead of time if it’s okay to call for updates so the person should save the number.
Vouchers And Promotions: Lazada Vs Shopee
When it comes to promotion, the good about these two is that both of them are like actively interacting with one another. Both are implementing the same promotional stints whether it’s a 10/10, Christmas sale, New Year’s sale, end of the month sale, end of the year sale, Halloween Sale, Flash sales, and other sales you can think of. They are also offering Free Shipping for all the products worth 500php (this has changed) up ordered in the same seller and not generally as separate purchases from different sellers. They also have vouchers and discounts. But, again, what makes Lazada stand out is, it has promos and discounts in its branded items.
Live Selling: Lazada Vs Shopee
This is not a surprise as both platforms have their own way of engaging customers by allowing the sellers to sell via live streaming included inside the platform. They have their own ways of using this live selling feature to tease the customers who are often into online selling. With all the pandemics going on, these have been the avenues of some entrepreneurs that are affected by the pandemic.
Seller Hub: Lazada Vs Shopee
This is an addition as I just recently venture into online business. Creating an online shop in these platforms become common nowadays. With the pandemic that made everyone lose their jobs, WFH (Work from Home) or venture into online business. It’s inevitable that you wouldn’t encounter this in the Philippines. There are of course other platforms that you can use. There are Facebook Marketplace, Shopify, Etsy or even setting up an online store in your website (if you have one).
When it comes to setting an online store, there are two differiating factors between the two. Lazada created their stand-alone app dedicated for the Lazada Seller Hub, while Shopee’s Seller Hub is inside the Shopee app. If I want something simple an my smartphone isn’t cut with a high internal storage, Shopee has the advantage. The Lazada Seller app is battery and memory space consuming. When it comes to setting the app, Lazada requires your real DTI certificate and Business information whereas, you can easily set-up an online shop in Shopee.
For credibility’s sake, that is a good feature from Lazada. It allows legit sellers with the intent to sell and not some kind of a bogus seller or scam. This issue is rather a case to case basis, so it will not necessarily reflect the integrity of the shops. However, if you are to create your virtual shop now, you can’t with Lazada. You need your business to be registered with the DTI’s business number. That’s the advantage of Shopee; it will allow you to create your shop with ease. The downside is, you wouldn’t know whether the shops inside Shopee are legit.
I don’t discourage you to use Lazada or Shopee. At the end of the day, it’s up to you whose service you are satisfied with, whose products cater to your preference, whose delivery is you comfortable and the list goes on. I for one, use these two online shopping companies. I go for Lazada for the same product I am using. And I also order in Shopee for the products I am using that aren’t found in Lazada. I use both of their seller platforms but I mostly update my shop in Shopee.
* 1 – 5 stars – 5 as the highest and 1 as the lowest
What are your online shopping horror stories? Let’s talk it out in the comment section.
Lazada nor Shopee paid me for doing this review.